Slatmill Service Signup

Run-N-Paw Slatmill Service Agreement

Provided by Groovy Ninja LLC DBA Run-N-Paw

Term, Renewal & Cancellation

If enrolling after the 7th of the month, the first plan charge collected at signing is prorated based on remaining days in the enrollment month. All future charges process on the 1st of each month at the full plan rate.

Client may cancel at any time with 30-day written notice by email or signed letter. Cancellation does not require immediate payment of the remaining annual plan total unless otherwise stated in a signed amendment. Client is responsible for any standard or prorated charges falling within the 30-day cancellation notice window. This Agreement auto-renews annually unless cancelled in writing at least 30 days prior to the renewal date.

Payments, Authorization & Card on File

Billing occurs automatically on the 1st of each month using Client's stored card on file. Declined payments receive a 5-day grace period, after which a $10/day late fee applies until resolved. No additional work, parts, or travel add-on adjustments will be performed or charged without written Client approval.

Service Area, Travel Fees & Scheduling

Standard service anywhere within Volusia County has no travel fee. Clients outside Volusia County will have a prorated monthly travel add-on calculated and documented by a Run-N-Paw representative prior to final signing. Scheduling must occur in advance via phone, text, or email. If a technician arrives but cannot access equipment, a $25 no-call-no-show fee applies. Repairs and replacement parts are quoted separately and require written approval prior to completion.

Liability & Manufacturer Disclaimer

Run-N-Paw is not responsible for pre-existing equipment damage, damage from misuse, neglect, or unauthorized modification, or injuries due to unsupervised or unsafe operation. Client agrees to follow manufacturer safety guidance, supervise dogs during all slatmill use, and use the slatmill for canine use only unless otherwise designated by the manufacturer. Run-N-Paw is an independent service provider; slatmill manufacturers and affiliates are not responsible for malfunctions, damage, or injury stemming from services performed under this Agreement. All service concerns, claims, and disputes must be directed exclusively to Run-N-Paw.

Communication & Reports

Each service visit includes visit reminders/confirmations by text or email, and an After-Action Report summarizing services completed, equipment condition assessment, and care or repair recommendations.

Exhibit A - Plan Details